BAD CUSTOMER SERVICE

My wife is being harrassed by vodacom agents who calls her on regular basis about an outstanding amount she owes vodacom. the long and short of it is that my wife had a contract with vodacom which came to an end at a certain point in time, then vodacom offered her monthly airtime product which she begrudgingly agreed to, we then noticed that she wasnt recieving the airtime as agreed, but also that her account was not debited as it should have been the case and/or her understanding and because she was not really in need of a product she took it that all things equal she is better off without it. Few months later she receives a call asking her for a payment of R8K or so relating to the monthly airtime, she is obviously suprised and very angry that a big company like vodacom waited and waited and waited until the so called amount accumulated to R8k, if indeed they were giving her airtime, why no one did a courtesy call a month or 2 later to check on how is she doing and if she is happy with the product?

It baffles one that a company as big as vodacom, doesnt have after service courtesy, clearly by this manner you are more interested in getting clients in the corner and you start throwing the rule book at them etc.

My wife is continually harrassed and coerced to make arrangement for the payment of R8k and i will appreciate if vodacom can realise the mistake they made with her and please cancel everything.

This is needless to say that during the time when she had a contract with vodacom, she never even one single month defaulted on payment, surely that behaviour counts for something and as soon as you didnt see payment coming through for the airtime you should have immediately called, but like i said YOU DONT CARE ABOUT CUSTOMER SERVICE, all you care about is your bottom line.