Bad Customer Service

It is my view that Vodacom has the worst customer service from all the mobile companies (and ISPs). I recently relocated from a premisis and asked for a Fibre relocation. Vodacom at first cancelled my order due to a "system glitch" (according to them) thus delaying my order by 2 weeks. Then said they'll replace the order but I have to wait 4 weeks for a relocation. THEN instead of doing a relocation, they sign me up for a new account and double-bill me. I lodge a dispute and it's now 3 weeks without feedback or resolution, no updates. When I phone customer care to follow-up, all they tell me is that they'll send an e-mail to the person assigned but won't CC me, nor give me a contact number to contact the person (or even department) dealing with my complaint in order to find out more detail than "pending". How am I supposed to have assurance that Vodacom gives a damn if I'm not even allowed to speak to the right people?

Meanwhile, you owe me a credit and no ETA on when this is going to be resolved. I'd advise steering clear of Vodacom if you have a choice.