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PRUDENCE M
1 reviews | Active since Aug 2020
14 Aug 2020, 09:47
Bad customer service
Im so disappointed with vodacom right now. Actually im frustrated. I cancelled my contract with them last year when it was due for upgrade.but recently i keep receiving calls that I owe them. On the 6th of july i foned them for clarity and their consultant promissed to email me a clearence letter as the mistake was on their side. She said the person who cancelled my account didnt change the status thats why nimble keeps calling me. So up to now i received nothing. Instead i get calls from a company called mbd they say my account is outstanding. Vodacom really is giving me a bad customer service. Im really unhappy with them.
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Vodacom's replyOfficial
14 Aug 2020, 10:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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PRUDENCE M's updateReviewer Update
20 Jan 2021, 10:13Good day
I dont understand why vodacom is still doing this to me.
even after writing on hello peter and received my clearance letter
from vodacom. i still get calls on a daily base from the same MBD.
saying Vodacom hasnt cleared my name on their side. and now that
is affecting my credit score. Please clear my name as I DO NOT OWE YOU
ANYTHING ,AND SPEAK TO YOUR MBD LEGALS TO STOP CALLING ME.
ITS REALLY ANNOYING.
I dont understand why vodacom is still doing this to me.
even after writing on hello peter and received my clearance letter
from vodacom. i still get calls on a daily base from the same MBD.
saying Vodacom hasnt cleared my name on their side. and now that
is affecting my credit score. Please clear my name as I DO NOT OWE YOU
ANYTHING ,AND SPEAK TO YOUR MBD LEGALS TO STOP CALLING ME.
ITS REALLY ANNOYING.
PM
PRUDENCE M's update20 Jan 2021, 10:13
Reviewer Update
Good day
I dont understand why vodacom is still doing this to me.
even after writing on hello peter and received my clearance letter
from vodacom. i still get calls on a daily base from the same MBD.
saying Vodacom hasnt cleared my name on their side. and now that
is affecting my credit score. Please clear my name as I DO NOT OWE YOU
ANYTHING ,AND SPEAK TO YOUR MBD LEGALS TO STOP CALLING ME.
ITS REALLY ANNOYING.
I dont understand why vodacom is still doing this to me.
even after writing on hello peter and received my clearance letter
from vodacom. i still get calls on a daily base from the same MBD.
saying Vodacom hasnt cleared my name on their side. and now that
is affecting my credit score. Please clear my name as I DO NOT OWE YOU
ANYTHING ,AND SPEAK TO YOUR MBD LEGALS TO STOP CALLING ME.
ITS REALLY ANNOYING.