Bad customer experience

Started process to get Fibre on the 15th of January 2021. Well over 10 days later I'm told that I have to re-apply as my order has expired. I just followed up today after being told that it's up for installation but truly turns out it's still with the vetting team.

Zinhle Khoza was assisting me but too date still don't have feedback.

You call and visit the Vodacom branch without any assistance.

Truly horrific customer experience. Has anyone had a similar experience when it comes to Fibre with Vodacom? If so how did you end up getting assistance