Bad customer experience

The level of customer service I experienced this weekend as a very loyal vodacom customer was appalling. I need a new phone, and visited the Cresta mall (I was there for other shopping). The first lady who assisted me seemed to be tired and did not really feel like talking. I just assumed maybe she's not well and simply focused on my reason for visiting the store. I first asked her about a contract I saw in the catalogue and she quickly dismissed me as said they don't have the phone. I then asked about the phone in front of me (a Vivo phone). She told me she knows nothing about it and will call a colleague. Said colleague (a tall young man wearing black clothing) came to assist me and the first thing he asked was if I had a contract with vodacom? that sounded strange because I was expecting an explanation about the features of the phone. I said yes, then he went to on tell me someone must check this contract so that he can know if I qualify for the phone. My wife who was standing next to me could not believe this and told me we must leave this store because these people clearly do not want to assist. When we got home, I decided to visit the Protea Glen branch. It was after 4pm and I found it closed. Now this morning after home c****s, I decided to check the operating times online for Protea Glen branch again. I discovered to my delight that they close at 14h00. The time was 12h10, so I was happy and quickly made my way to the mall. Around 12h30, I was outside the door and it was closed. The notice outside the store said their closing time was 13h00. This was more than 20 minutes before then but it was closed! I stood outside with another customer as we were too confused as to what is exactly going on right now. At about 12h50, the employees came out with no care in the world. The other customer asked them if they are indeed closed and they proudly said yes? Should I move my contract to another service provider? does Vodacom already have enough customers? I am beyond disappointed. Customers are not longer king?