Bad customer experience

Hi, So firstly I went to vodacom to block my phone that was ******. I then got this "blocked" at Cavendish vodacom and was told that it would take 24 hours for the sim swap to occur. It has now been more than 24 hours and this has still not been resolved.

Secondly, I went to vodacom in Cape Town and was told that there was a pending status of ********** activity. I was now told that I need to go back to Cavendish and ask the advisor to call, I can not do this now because it is out of my way now and I have to work. This has inconvenienced me and I will now have to take time off work which will be unpaid! I am so frustrated!! I can't believe how *********** advisors at the Vodacom stores can be. Why could this advisor in town not call the one in Cavendish?

I did the necessary work on my end to get the phone blocked and get the Sim swapped done and yet this has not been resolved. I am furious!! The processes in place is not up to standard with *********** staff members at thee vodacom branches.

I feel for this inconvenience everything should be resolved and for the inconvenience caused as I have been without my Sim to contact and keep upto date with my work as I am in a management position I can't make any contact with any other manages due to Vodacom's incompetency.

Lastly, I am surely entitled to a call back from someone in the management position at Vodacom for all this inconvenience caused to me.