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Bongiwe B
1 reviews | Active since Nov 2021
03 Nov 2022, 08:15
BAD Customer Experience
Horrible customer experience. I was debited double my monthly invoice payments , according to my calculation and knowledge. I have been trying without much success to get through to VC 082 135 without much success in order to figure out where things went wrong . I also tried the WhatsApp option. The WhatsApp option was worse, it tells me that because my number is not VC they can't help me. My number is not VC but my three accounts , my mothers phone, my sons line plus the FTTH are my account!
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Replies (2)
Vodacom's replyOfficial
03 Nov 2022, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bongiwe B's updateReviewer Update
29 Nov 2022, 16:02Hi Vodacom
Please provide me with feedback. Turnaround time was up to 14 days. Tried getting an update including via email without much luck.
Please provide me with feedback. Turnaround time was up to 14 days. Tried getting an update including via email without much luck.
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Bongiwe B's update29 Nov 2022, 16:02
Reviewer Update
Hi Vodacom
Please provide me with feedback. Turnaround time was up to 14 days. Tried getting an update including via email without much luck.
Please provide me with feedback. Turnaround time was up to 14 days. Tried getting an update including via email without much luck.