Bad customer experience

I will like to express my disappointment regarding Vodacom services. So, In January 2019 I discovered that there was ***** on my Vodacom cpntract which I reported to Vodacom. They performed their investigation and found out that indeed there was ***** and I was a victim of Identity theft. I did tell Vodacom to close the account and I will come to Vodacom in future if I need another contract. Someone at Vodacom didn't do their job properly as such my account left open and obviously that damaged by credit score. I wrote on Hellopeter in March 2020 regarding this matter and Vodacom contacted me to resolve this and eventually the account was closed. Come Lockdown, I really needed a data contract because I will be working from home, I went to the Vodacom store to take out another contract and I was told to wait 3 months. I went back to the store in June 2020, 3 months later to take out a data contract, everything went, my contract was approved, got my simcard and paid a connection fee. I was told my simcard will be active within 24 hours. 24 hours later, simcard is still not active. I get a call from the lady who was assisting me at the store,to tell me that my contract was unsuccessful. It was approved with conditions because I have history on non-payment. Which I didn't understand because before the whole ***** story I have never missed any debit order. So she told me I qualify for a lesser amount. I went back to the store to find out what I qualify for and I was told I only qualify for a R25 airtime contract. I don't know how this is fair on anyone. The ***** was not my fault, I am being punished for someone who didn't do their job properly at Vodacom. I am honestly disappointed as I have been a loyal Vodacom customer for years.