BAD CUSTOMER EXPERIENCE

I have never experienced such incompetence, but only Vodacom can offer their customers such bad customer service and *********** consultants unprofessional at doing their job... During the month of January realising my debit order for December was unsuccessful, I called their called centre to adjust my banking details and also to cancel a R299 3Gig subs, Which like vodacom was promised it would be escalated for cancellation of the 3gig and the debit order was adjust from FNB to Capitec account, but consultant said my FNB ACCOUNT would be debited month end of Jan SINCE WE CHANGED IT LATE, and the cancellation of the 3gig would be done which was of cause not done. Month end of Jan came and my Capitec bank account was debited instead of my FNB bank account as discussed AND NOW VODACOM WANTS TO CHARGE ME R100 FOR A FAULT THAT WAS ON THEIR SIDE, AND ALSO CHARGE ME R299 FOR A THEIR TECHNICAL ISSUE PROBLEM THAT THEY COULD NOT RESOLVE, WHILE I TRIED ON MY SIDE TO SOLVE IT. I BEEN CALLING THEIR CALL CENTRE SINCE THE 16TH OF JANUARY TRYING TO RESOLVE THE 3GIG ISSUE AND BILLING ON THIS ACCOUNT. On the 02nd of FEB WHEN I REALISED MY FNB ACCOUNT WAS NOT DEBITED AND THAT I WAS STILL CHARGED FOR THE 3GIG FOR FEB I CALLED VODACOM SPOKE TO PRUDENCE AND HER TL BOITUMELO AGAIN THEY DID WHAT THEY DO BEST LOG SERVICE REQUEST WITH NO FEEDBACK, THEY SAID THEY WOULD GET S CALL RETRIEVAL AND GIVE ME FEEDBACK 3 WEEKS LATER NO FEEDBACK, I CALLED THEIR CALL CENTRE LAST WEEK TO TRY AND UNDERSTAND MY BILLING SPOKE TO A LERATO SHE WAS FULL OF ATTITUDE BUT HAD NO ANSWERS FOR ME, SHE COULD ONLY TELL ME AN AMOUNT OF R1046.00 WOULD BE DEBITED ON THE 26TH AND SHE TOLD ME SHE CANT GIVE FEEDBACK ON THE OTHER SERVICE REQUESTS AS SHE WORKS FOR A DIFFERENT VODACOM, MY WORD....... TODAY I GET A CALL FROM VODACOM CONSULTANT NAMED MINA NOW TELLING ME r1600 WOULD BE DEBITED FROM MY ACCOUNT WHEN I ASK HER ABOUT THE SERVICE REQUEST SHE TELLS ME SHE CANT ANSWER ME CAUSE SHE IS CALLING ME FROM ACCOUNTS IF I WANT ASSISTANCE FOR BILLING I SHOULD CONTACT CUSTOMER CARE.... I JUST WENT CRAZY .... HUNG UP ON HER CAUSE VODACOM HAS NOT RESOLVED ANY OF MY QUERIES ONLY THING THEY KNOW HOW TO DO IS LOG SERVICE REQUESTS THEN HOPE FOR THE BEST... THIS IS THE WORST CUSTOMER SERVICE EVER AND I THOUGHT DSTV WAS THE WORST.... NOBODY KNOWS ANYTHING AND CAN RESOLVE ANYTHING.. CAN I GET SOMEONE FROM VODACOM WHO KNOWS WHAT THEY ARE DOING.... ********** 473