1 reviews | Active since May 2017

05 Dec 2019, 12:46

Bad Customer

I orderded a new phone online from Vodacom , I specifically informed the consultant at the time I will be keeping my exisisting number as it is part of work cellphone allowance . The phone was delivered with new sim card , new number and called Vodacom after speaking to Vhulenda Mashao who told me I must be willing to accept the situation as it is even if it was Vodacom's fault or else they will have to pick it up and cancel the contract all together

Im appluad with this kind of behaviour from Vodacom . I have been made to feel disreagrded as a client

0
Replies (1)
Vodacom
Vodacom's reply05 Dec 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team