Bad Customer Care WSSE-Upgrade status ***~GS3Z

<p>I am complaining in the email pasted hereafter. Please read and tell me if this is the solution I requested. The numbers they give you is from one department to another holding the lines forever waisting my time. I chose email so I can save time, why cant I be helped in my email?</p> <p>Dear Pieter</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Please be advised that you need to contact our after sales department as they are best equipped to assist you.</p> <p> </p> <p>· </p> <p>· Activations</p> <p>· </p> <p>· *** ( free from Vodacom SIm )</p> <p>· </p> <p>· Monday - Fridays: 08h00 - 19h00</p> <p>· </p> <p>· Sa****ays: 09h00 - 14h00</p> <p>· </p> <p>· Sundays: 09h00 - 14h00</p> <p>· </p> <p>· Public Holidays: Closed</p> <p> </p> <p> </p> <p>Regards,</p> <p>Cashandra Grosch</p> <p> </p> <p>Customer Care</p> <p>eService Team</p> <p><br /> On 2016/06/02 01:32 PM, Pieter , wrote:</p> <p>Good afternoon,</p> <p> </p> <p><br />I phoned the number you gave me.</p> <p> </p> <p><br />First the person told me that I was with the wrong department and I had to phone another number. I told him your email gave me this number and that is where I need help from. I was then transferred to the upgrade department. I had to give the phone number relating to the query and did that gladly. Then I was told after given my ID that I need to hold for security questions to be loaded and I should wait. I did wait so long that your system automatically transferred me to rate the service I received. Needless to say my rating was a 1. Vodacom has to many departments referring one from A to B to C to D etc. still leaving me with NO ANSWER!!!!</p> <p> </p> <p><br />Please give me feedback on my question. What is the status of my order please!!!</p> <p> </p> <p><br />On Thu, Jun 2, 2016 at 12:56 PM, <***> wrote:</p> <p><br />Dear Pieter</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Please contact our Retentions Division on *** (free from a Vodacom sim) as they are best equipped to assist in this regard.</p> <p> </p> <p>Their operating hours are as follows:</p> <p> </p> <p>Monday to Friday 07:30 - 18:00</p> <p>Sa****ay 08:00 - 17:00</p> <p>Sunday 09:00 - 14:00</p> <p> </p> <p>Regards,</p> <p>Bulelani Skulu</p> <p> </p>