Bad customer care services

I am having a very bad customer service experience with vodacom fiber from January 2023.

Good day kindly assist me

i have been struggling with customer services from Jan 2023

i called in on the 30 Jan 2023 to have my contract (Account number: I***-5) cancelled with call reference SR***. To date the account is still active according to vodacom's records. I made a follow up call in April (call reference SR***) when I noticed that I was debited at the end of March while the agreed last debit month was Feb. while this happens i reversed my money from the bank and start to get emails saying my account is in arias arrears. There are many calls I made to vodacom to have this resolved but still to date I am not assisted and this is affecting me because I want to open a new account and it gets rejected. Every time I call in I have to explain my situation and get advice to call a deferent department with vodacom it's frustrating for me. I went to a local vodacom store and was told that they do not work with vodacom fiber I have to get hold of them only via a phone.