1 reviews | Active since Jan 2017

01 Apr 2017, 17:19

Bad customer care service

<p>Well once again i was ****** by Vodacom online and once again I had to go through bad customer service I was billed R6000.00 for a phone on contract that was cancelled in December last year, I do not have a contract phone my old 3 year old phone was made pay as you go.The only way I can explain what I have been is the same feeling of having a death in the famly. I would like to warn the hole of South Africa do not ever take out a contract online you will go through the same hell i went through the service is pathetic It is beter if you go to the shop at least you can talk directly with the person you got the phone from. Do not go online for a phone.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2017, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team