BM
Bongile M

1 reviews | Active since Feb 2018

28 Feb 2018, 16:09

Bad customer care ever

On the 9th of January Mr. Harris Mathibe's phone was blocked by a staff member from Vodacom. We called to report the incident and we were told an internal investigation would be conducted on how this was done without the owner of the phones consent.

Needless to say till this day after numerous calls the phone is still no working.We have spoken to a number of people who either drop the phone on us or give a promise to escalate the issue.

We have called different departments from Vodacom, till we were sent to vspblacklisting and even today more runaround..

Vodacom is the most *********** service provider in customer care ever.

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2018, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,