BAD customer care By Vodacom

Poor customer care and Business processes by Vodacom.I have taken a laptop new contract with vodacom in June.After my son TOLD ME THAT the laptop is not the correct one ,I immediately exchanged the laptop.Tgere was confirmation that the contract was cancelled.suprisingly since July ,vodacom has been deducting money for two laptops even for the one I have returned.I called vodacom and they send me from pills to post.I went to vodacom store polokwane mall of the north ,they indicated that it is reflected on their system that the contract is cancelled but they are not sure why it is still deducting money.I wanted to take a new contract for cellphone but I cannot with this situation.

I have on other contract where I bought a Mercer, the contract is still on but the laptop is no longer working.when we take it to vodacom they are saying we have to take it again to the manufacturer.The manufacturer has since failed to fix the laptop.

The other contract I m paying is for tge iPhone 7 fir my sin.The phone is damaged.I m.paying an insurance but when I wanted to fix the phone I m told the insurance is for iPhone 5.when I took the insurance fir the first contract it was for iPhone 5,now it is no longer there,I upgraded but the insurance didnt update the phone model.now I m paying but I cannot be assisted to fix all of this things.my phone *** I had so many contracts with vodacom for long but I m not receiving joy anymore.

When you get to vodacom is like no one knows how to help if there is a problem.What they want is for you to take a new contract,they dont want problems ,even if its vodacom who created those problems.