Bad customer care and services

I called the Gauteng customer care service call centre and spoke to phindile she said the Vodacom service have not yet been updated and she's not available to give me any information with regards to my airtime and why is it not reflecting I then asked to speak to a manager or superior she future more put me on hold for over 5 minutes just to tell me that the management is in a meeting no one can assist so I asked how is it possible for a company to have a running call centre and have all of its management in a meeting at this time of the night? she responded by say well all the mangers have left already... so does it make sense to keep a client on hold then lie to a client ? is this customer care ? I intern asked her if she didn't appreciate my business with Vodafone as a client and if so then she should rather advise me to change networks if the service level she brought forward was way below common business standards... and She said nothing BUT she did however transfer me to the porting department without telling me I would be transferred and by transfering me to the porting department from the prepaid department says a lot... so basically I should not ask for more service from Vodacom I should just port to another network? ?? how many other clients have been treated the same way and have ported? how many more clientso will still be treated the same way ? how many other clients does Vodacom want to lose due to thus type of service ?