Bad customer care and Data subscription that are extreme

<p>I would like to report the bad customer service I received from a vodacom consultant when I called Vodacom enquirying about my account. I called Vodacom for the first time on 15/01/2017 @ 19H38 after I noticed that my account especially data deductions are extremely high which end up affecting my airtime balance. On this day I had loaded 1 gig which was finished in less than an hour without downloading anything and I loaded R110 airtime and the same thing happened in minutes. The consultant tried to explain that maybe settings on my phone that I activated which might be the result of this deductions. I knew this was not possible because I know I had not changed anything on the phone and I don't even have kids around. But I decided to comply and we went through everything. I then loaded a couple of 100 MB the next day which was the 16/01/2016 but the samething happened. I resorted to switching of data completely which is affecting my day to day usage of the phone up to date (problem still persist).</p> <p>I then decided to call Vodacom at 20h49 on 16/01/2016 out of frustration. The consultant then took me to another route which was telling me about services (wasp) that might be active but mentioned only one which he said he cancelled which was deducting about R6 a month which still did not explain my data deduction. When I asked him when this service was active if he can see it on his side, the consultant was upset. I tried to re-phrase because I wanted to see if this was happening along the time frames when my money was deducted and to also find out for myself why the other consultant could not have picked it up to avoid unnecessary deductions. The consultantbecame so upset telling me he cannot answer for someone else but I looking for answers from Vodacom but he ended up droping the call on me and I did not even have time to rate the call.</p> <p>Even today the problem still persist. I have to switch off the data which is affecting my internet usage and other services.</p> <p> </p> <p>I need answers from Vodacom and I now want my money to be refunded. Please go and listen to the call and tell me if that is customer care.</p>