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jj.bakker jj.bakker

1 reviews | Active since Jun 2016

25 Nov 2020, 17:40

BAD CUSTOMER CARE AFTER 25 years deceased account

i struggle now for almost two months with vodacom to have an account from my deceased father transfered to my bsuiness! done all the paper work have been in the store paid the bill 2300 in cash! and now still not transfered line death, and got an invoice for my deceased father??????? i am at wits end i spoke on the phone to may vodacom cusotmer care and the one lady sounded like a broken record. what a ****ty frustrating feeling after 25 years of being customer with this number ????? and VODAVOM treat you like that

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2020, 20:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team