LM
Lungile M
1 reviews | Active since May 2020
31 Aug 2023, 07:24
Bad customer care
I called Sunday afternoon and complained about my WiFi at home that is not working. The consultant assured me that she will escalate this to the technical team and it will be resolved between 24 and 72 hours maximum. We are without WiFi at home since Sunday and I am not going to be credited for this by Vodacom💔🙆🏿♀️🙈👀👀👀
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Vodacom's replyOfficial
31 Aug 2023, 07:52 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Aug 2023, 07:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team