1 reviews | Active since Sept 2010
Bad customer care
<p>G'day Vodacom. I hv recently moved house. From Port Alfred to Bedford. In PA I had an excellent reception in Bedford I can only get a poor to very poor signal despite being on 3G. I have phoned my "old Vodacom shop" in PA abt this, they refered me to an 041 no, where a complaint has been lodged. That was 5th April, since then not a word !! Despite a follow up mail from me. Yesterday I asked for a "call me back" from yr website. As my account is in my husband's name, he had to be phoned to confirm that this was indeed his account. Agreed was to call him after 6, as he works and wishes not to be disturbed. Needles to say no phone call was received !!!! I work ONLINE, I am losing BIG time clientele from all over the world. So What are you going to do ??? Sort this out please before i lose even more money. Due to the Easter weekend I will give you a few days here, BUT I DO !!!! EXPECT THIS TO BE SORTED IN THE NEXT WEEK </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
As per our conversation, we've forwarded your query through to our networks department as urgent.
Sincere apologies for the inconvenience caused.
Kind Regards
DL
Good Day
As per our conversation, we've forwarded your query through to our networks department as urgent.
Sincere apologies for the inconvenience caused.
Kind Regards
DL
I was contacted today 3 wks ago, received a follow up call 3-4 days ago, why i was not answering my cell phone from the technical depearment. Explained that it could be with the getting worse by the week cell phone reception for both my computer and my cell phone. Discussed was that I would receive a phone call today from techincal depertament....am still waiting. Discussed was earlier during our fist phone call that I would some how be "re-routed" through another tower to Vodacom tower (I happen to live just under Vodacom tower btw) why o why is this no more than irritating not solved yet ??? Pls ask technical department to contact me through my email address ... perhaps then they can (eventually ...sigh) get through ?
I was contacted today 3 wks ago, received a follow up call 3-4 days ago, why i was not answering my cell phone from the technical depearment. Explained that it could be with the getting worse by the week cell phone reception for both my computer and my cell phone. Discussed was that I would receive a phone call today from techincal depertament....am still waiting. Discussed was earlier during our fist phone call that I would some how be "re-routed" through another tower to Vodacom tower (I happen to live just under Vodacom tower btw) why o why is this no more than irritating not solved yet ??? Pls ask technical department to contact me through my email address ... perhaps then they can (eventually ...sigh) get through ?
And so we are almost again another week later and still no solution being brought forward, Nor any promised technicain in sight to "connect or re-connect" me to any tower. No e-mail from technical department as per request, no phone call. Seems to me that Vodacom simply doesn't care. Just "milk" you client for money and let them "swim". Meanwhile I am losing here does anyone care ????
And so we are almost again another week later and still no solution being brought forward, Nor any promised technicain in sight to "connect or re-connect" me to any tower. No e-mail from technical department as per request, no phone call. Seems to me that Vodacom simply doesn't care. Just "milk" you client for money and let them "swim". Meanwhile I am losing here does anyone care ????