Bad customer care

<p>I am an existing customer and on a very bad credit rating at vodacom. With no reason. After numerous attempts to add two lines I have not had any response. Then a vetting was logged and after time it expired still no response. </p> <p> </p> <p>My current debit order is on the 7th of each month. That was my request. It never goes off on the correct dates. Sometimes it even goes off on the 15th. As I understand that also influences my rating. This is unacceptable as it is on debit order and out of my hands. I have send numerous emails with no success. </p>