Bad Customer Assistance

My mother went to the Vodacom Shop in Strand @Pick n Pay Dorpsmeent . She needed a new micro sim, as well as do a sim swop . There were 3 staff ( one white male , 1 colored female and 1 colored male . The white male went into the backroom when my mom asked him for help , the colored male also did not assist her . The colored female helped her eventually, after all this , she had to go to Pick n Pay to go buy a sim card as they were \out of stock""