Bad Cusotmer Service

<p>Good day on the 26 October 2016 i went to your Waterfront store to buy a new phone.</p> <p><br />I was declined saying my profile has a limit and based on 2011 details, they will send a request to upgrade my profile and contact me the next day when its done.. Watrerfront did not contact me again.</p> <p><br />I sent a request to Social media vodacom via facebook on 27 Ocotber 2016 to lay a complaint and inform them of my experience. on the 28 October 2016 they informed me i can go to any store and go get me a new phone as my profile has been upgraded, see below email from them:</p> <p>Dear Niven</p> <p> </p> <p>Thanks for taking my call.</p> <p> </p> <p>As per our chat on ********** 751 @14:56 pm, I have informed you feedback was provided from our Acquisitions team with the following:</p> <p> </p> <p>"Portfolio Increased"</p> <p> </p> <p>You may revert back to your nearest Vodacom outlet and go ahead with the upgrade. Please inform the store that you received feedback from Acquisitions and your profile has been increased.</p> <p>Kind Regards,<br />L.Hamilton</p> <p>Customer Care<br />Social Media Team</p> <p> </p> <p><br />I Went to Canal walk vodacom 30 october 2016. Once again refused and they said they will contact me and yet again no contact. It is 08 November 2016 and no new phone or any way of explaining or assuring me,i missed the October deals now and im sure i wont even be compensated for anything when i get the phone eventually</p> <p> </p> <p> </p> <p>It is very bad of Vodacom not wanting a sale and taking 3 weeks to still not get back to me or wanting the sale.</p>