Bad Cstomer Service from Vodacom

<p>On 17th May 2017 I contacted Vodacom online to get a new contract. Everything was approved and delivery of new cellphone was on 22nd May 2017. On 24th May we noticed that the finger sensor button was not operational and some apps were dysfunctional. I then contacted Vodacom after sales department and logged a query. I was advised that a replacement cellphone will be delivered by RAM couriers. On 29th May an incorrect cellphone was delivered which I immeadiately returned with the RAM courier driver, and then contacted Vodacom. This is where the nightmare started being shoved from one person to the next, and still no assistance. I then spoke to a very rude Samu Msweli who is the Teamleader and she still had the audacity to slam the phone down in my ear afetr I told her that this is a pathetic network provider. I then called the next day (31st May) and spoke to Thato and explained issue again. I requested for contract to be cancelled and was advised that this would be done. The waiting period was 14 days. On 06th June 2017 RAM couriers collected the cellphone to be returned to Vodacom, and I contacted Vodacom the next day to find out process therefrom. I spoke to Refilwe whoc advised that stock of collection was not in the system, hence nothing can be done. I then called again on the 08th June 2017 and spoke to Ntswaki who advised that stock is visible on the system and contract will be forwarded to cancellations department. I contacted cancellations department directly thereafter and was advised that I need to wait 14 days, at this stage I was so frustrated because of the lack of competence from Vodacom. And to top it all a ********** contract was also taken out on my name and I had to be inconvenienced in getting an Affidavit etc and sending it to Vodacom ***** depertment. To date I have received no response to the ***** case and neither to my cancellation. I have left several messages for a Manager to contact me and still not happened. My account has been debited with subscription and airtime, as well as deduction on the ********** contract. Today is the 29th June 2017 and still awaiting feedback/progress on cancellation of contract. I am hoping someone from Vodacom can take accountability in sorting this out.</p> <p> </p>