IG
Iqbal G
1 reviews | Active since May 2020
29 May 2020, 11:56
Bad credit record from Vodacom because of R1.00 (one Rand)
I have been with Vodacom for over 15 years. They claim I have a bad credit record with an outstanding balance of R1.00 (yes, one Rand) for the past 7 months. Trying to contact someone there to clear this off my record is a nightmare. Can someone from Vodacom contact me urgently. Thank you.
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Replies (4)IG
Iqbal G's updateReviewer Update
29 May 2020, 12:19I have phoned the Vodacom call centre, the Subscrptions Collections Dept and their Legal Dept and no-one is able to fix this strange R1.00 owing on my account.
PS. I must have spent over R180 so far.....
PS. I must have spent over R180 so far.....
IG
Iqbal G's update29 May 2020, 12:19
Reviewer Update
I have phoned the Vodacom call centre, the Subscrptions Collections Dept and their Legal Dept and no-one is able to fix this strange R1.00 owing on my account.
PS. I must have spent over R180 so far.....
PS. I must have spent over R180 so far.....
Vodacom's replyOfficial
29 May 2020, 13:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2020, 13:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IG
Iqbal G's updateReviewer Update
29 May 2020, 18:0729/05/2020 @17h25 - Update:
So I get a call from Luyanda Mahali a few mins ago, stating that he cannot help me as it is another depts responsibility and he will escalate it to them. He cannot explain why that dept did not call in the first place, nor why the value of R0.85 (yipee not R1) is on my record since Sept 2018, nor why they allowed me thereafter to be on prepaid till now, nor why no-one can help me until that dept reopens on Mon.
Basically, no resolution yet from Vodacom!!!
So I get a call from Luyanda Mahali a few mins ago, stating that he cannot help me as it is another depts responsibility and he will escalate it to them. He cannot explain why that dept did not call in the first place, nor why the value of R0.85 (yipee not R1) is on my record since Sept 2018, nor why they allowed me thereafter to be on prepaid till now, nor why no-one can help me until that dept reopens on Mon.
Basically, no resolution yet from Vodacom!!!
IG
Iqbal G's update29 May 2020, 18:07
Reviewer Update
29/05/2020 @17h25 - Update:
So I get a call from Luyanda Mahali a few mins ago, stating that he cannot help me as it is another depts responsibility and he will escalate it to them. He cannot explain why that dept did not call in the first place, nor why the value of R0.85 (yipee not R1) is on my record since Sept 2018, nor why they allowed me thereafter to be on prepaid till now, nor why no-one can help me until that dept reopens on Mon.
Basically, no resolution yet from Vodacom!!!
So I get a call from Luyanda Mahali a few mins ago, stating that he cannot help me as it is another depts responsibility and he will escalate it to them. He cannot explain why that dept did not call in the first place, nor why the value of R0.85 (yipee not R1) is on my record since Sept 2018, nor why they allowed me thereafter to be on prepaid till now, nor why no-one can help me until that dept reopens on Mon.
Basically, no resolution yet from Vodacom!!!
IG
Iqbal G's updateReviewer Update
02 Jun 2020, 12:414 days later....and no resolution in sight.
Can someone from Vodacom contact Me? Thanks.
Can someone from Vodacom contact Me? Thanks.
IG
Iqbal G's update02 Jun 2020, 12:41
Reviewer Update
4 days later....and no resolution in sight.
Can someone from Vodacom contact Me? Thanks.
Can someone from Vodacom contact Me? Thanks.