Bad Credit Profile

My cellphone contract ended in 2011.I was still billed for more then a year due to me not cancelling it. When I noticed Vodacom was still deducting I put a stop order. I then got handed over to lawyers , I paid the arrears and then I could close account. I flagged it with Transunion as well as Vodacom themselves. I was then assured that this account was cancelled. Vodacom cannot see it on the system because it was deleted. This thing is still siting on my credit profile which has now tanked my score.<br> <br> Now, can someone help me understand how an account that was cancelled and paid up still shows in arrears on my Transunion profile. It was paid up in February 2013 and two years later it still reflects arrears not updated