1 reviews | Active since Nov 2017
Bad contract
About 3 months ago I upgraded my contract and the consultant who assisted me at Vodacom 4 U in Fourways said the contract I am taking I am able to convert the minutes into data. When I received the phone and tried to change the minutes it wouldn't allow me to, when I called Vodacom call center that's when they told I got the wrong info from the consultant as you are not able to change/transfer minutes, that only works with airtime. So I requested to be changed to my old contract of using airtime and they told I can only change after 3 months of using the phone and in which I did. Called the Vodacom today and they told me they'll have to charge me a penalty fee to migrate to my old contract, I told them but it not my fault that I was fed wrong info regarding the contract and they said unfortunately there is nothing they can do on their side unless I go back to the store where I purchased it from and they wont charge me the fee. So I called Vodacom Fourways the consultant who helped me 3 months ago is on indefinite leave and the store manager is off today so the consultant who helped me says I have to pay penalty fee regardless of what i was told. So i don't feel it fair that i was fed wrong info about the contract given yet i have to pay a penalty fee. No assistance at all from the Vodacom shop or Vodacom call center
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Zoe Jordan,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
I do apologise for the inconvenience caused.
Regards,
UW
Dear Zoe Jordan,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
I do apologise for the inconvenience caused.
Regards,
UW
