IH
Ian H
1 reviews | Active since Sept 2015
02 Feb 2025, 13:58
Bad Contract.
Vodacom gets you to take a two or three year contract and encourage you to take insurance out to cover the contract balance should you pass away before the end of the contract. You sign the contract and they tell you you will pay xx amount per month then you get told by sms within 2 months of signing the contract that the data rates you accepted are being increased. This is a very one sided contract.
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Replies (2)
Vodacom's replyOfficial
02 Feb 2025, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2025, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
IH
Ian H's updateReviewer Update
04 Feb 2025, 15:01In the reply from Vodacom they tell me a consultant will contact me which does not happen instead I get a SMS to say my query has ben resolved.
IH
Ian H's update04 Feb 2025, 15:01
Reviewer Update
In the reply from Vodacom they tell me a consultant will contact me which does not happen instead I get a SMS to say my query has ben resolved.