Bad continues service from vodacom

Item: Vodacom
Rating: 1
Author: Chantal Z

I have spoken to various call center agents and team leads due to money that vodacom owes me! They all respond with it will be escalated they apologise for the inconveniance. I get NO feedback The lady from social media called me with the same answer, it will be escalated, she will send a mail. When will somebody take ownership???? You are quick to block my account because I withheld payment as you owe me money!!! Extremely arrogant!!! I will cancel my contract and I will tell everybody about your poor service

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Jan 2018, 11:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply24 Jan 2018, 11:26

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Chantal Z's updateReviewer Update

24 Jan 2018, 11:39

And guess what you are only prepared to refund me for 6months because I don’t have reference numbers or names of which YOUR *********** call centre refuses to give!!! I have seeked legal council, within RSA law, I’m entitled to three years!!!!

Chantal Z's update24 Jan 2018, 11:39

Reviewer Update