TM
Tommie M

1 reviews | Active since Jan 2012

14 Dec 2021, 12:58

Bad consultant help and service

I phoned Vodacom a few times for upgrades. I was told by some consultants that the Note 20 Ultra is discontinued so they can not upgrade me and the Fold was to expensive for me. Then I was phoned by a 3rd party number that displayed Vodacom upgrades. The consultant told me he could still get me the Note 20 Ultra so I was confused and was afraid it's a ****. I asked him to email me the contract and phone me back later to just have a look at details. I phoned Vodacom again and they informed me it is one of their 3rd party upgrades agents. He never phoned me back in a weeks time. I then called Vodacom 2021-12-13 to ask why their 3rd party company can get me one and they can't, the consultant said no he can get me one and explained something about absolute devices but the Note 20 they can still get me within 3- 5 days. He went through the whole contract even sent me the email and sms's. I then received a sms later stating there are no stock and will be contacted as soon as they receive. The next morning it bothered me so I phoned back and was told Vodacom will never receive stock of the Note 20 again and was told some consultants does this to show their sales so then the customers just keeps on calling and calling back to enquire but never receive their phone . This is ridiculous for such a big company to allow this they must be able to see this trend going on now I was told the specific consultant will call me back to cancel this contract and look for a suitable device with I can not afford as the only other device close to the Note was the Fold at almost double the price ridiculous... Please think about upgrading if there are no stock.

0
Replies (4)
Vodacom
Vodacom's reply14 Dec 2021, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TM
Tommie M's update16 Feb 2022, 17:36
Reviewer Update
This is a joke Vodacom I will move as soon as I can get a contract with any other service provider up to now moths after your reply nothing not even a call what a joke Vodacom turned out to become and I have been with them since I can remember my first number years ago...
TM
Tommie M's update17 Feb 2022, 15:41
Reviewer Update
O no I only read the 28th Dec reply from Vodacom now what a lie this is even wors than I expected from them please get me the voice recording of our discussion on changing my device why would I still be paying and using my old device just more proof Vodacom consultants is loosing the plot...
TM
Tommie M's update17 Feb 2022, 15:43
Reviewer Update
And why Vodacom do you make the reply of the 28th private if I'm at vault I would publicly apologize keep tje replies public