LP
Louwrens P
1 reviews | Active since Jun 2016
18 Aug 2021, 12:53
Bad connection and no help
I've been a loyal customer for many many years, I have 3 contracts with vodacom. But I've been struggling so much with connectivity, I can't use my data and I can't call when I'm at my businesses residence. I've called so many times and each time you just "synchronize" my phone. It doesn't help. You can't provide me with a service that I'm paying you for, which is breach of contact so I guess I'll just have to cancel all three of them if I don't get help asap.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Aug 2021, 13:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2021, 13:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Aug 2021, 15:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2021, 15:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
LP
Louwrens P's updateReviewer Update
23 Aug 2021, 15:49Hi there. Thank you for the reply. I don't like always using these type of sites but I have been struggling with this for a long time and everytime I call in its just a synchronize "fix". But I do appreciate the help now
LP
Louwrens P's update23 Aug 2021, 15:49
Reviewer Update
Hi there. Thank you for the reply. I don't like always using these type of sites but I have been struggling with this for a long time and everytime I call in its just a synchronize "fix". But I do appreciate the help now