FM
Felecia M
1 reviews | Active since May 2020
22 Dec 2023, 15:09
Bad Comunication from Call Centre
i have been a client for over 12 years and i am now understanding why i would rather buy my phones cash. service is slipping . I cancelled a contact that was coming to an end in November. then got told that last payment is 1 Dec just to receive a bill for 1 Jan. I requested 2s that the call be pulled and advised why the lady didn't do her job properly. i will revers the payment if Vodacom doesn't get in contact with me asap
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Replies (2)
Vodacom's replyOfficial
24 Dec 2023, 13:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2023, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Dec 2023, 08:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the cancelation was loaded, as requested.
Please note that a calendar months notice period is required. Regards Consumer Website Team
Please note that a calendar months notice period is required. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Dec 2023, 08:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the cancelation was loaded, as requested.
Please note that a calendar months notice period is required. Regards Consumer Website Team
Please note that a calendar months notice period is required. Regards Consumer Website Team
Best regards,