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Burton B

1 reviews | Active since May 2016

09 Feb 2024, 11:12

Bad Company + Bad Customer Service !!!!

So i had to collect my device from Vodacom and had to arrange my own courier services to sent the Mobile Device to Huawei Africa International In Gauteng. The Device is still under contract and faulty which i am paying for, Vodacom could not fix it or repair or replace it, yet i am keeping myside of contractual obligation and paying for it every month and Vodacom is not. Last but not least after 25 years of being a Vodacom Customer this will be my last dealing with this company, being treated like this from Vodacom leaves a bitter taste in my mouth really. They did not even bother to offer me some sought of relief for something which i brought under their attention since November 2023. Mr Burton Brown East London South Africa.

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Replies (3)
Vodacom
Vodacom's reply09 Feb 2024, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
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Burton B's update09 Feb 2024, 12:09
Reviewer Update
Your chat bot answers are disgusting really now @ Vodacom !!!!
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Burton B's update09 Feb 2024, 12:49
Reviewer Update
I was just called by Vodacom what a poor excuse and line i was told, as i was sold a device and 3rd party applications is not there problem. They also admitted that Huawei devices will malfunction because of the Trade Embargo between USA & China and that certain applications on certain models of Huawei devices wont function or work and eventually it will stop working. Now why is Vodacom South Africa selling Huawei Products to us as South Africans knowingly that things like this can happen. Not only are they misleading the Public but they selling devices like Huawei Phones under false pretences. So do not buy or take out phones @ Vodacom that is Huawei !!! I was politely told i bought a device not an app !!! TI asked them why not warn the Public, guess what it's your choice that you choose this handset, so they are Basically selling China's **** to us and are making money with devices which will become faulty eventually!!! Burton Brown!!!!