Bad company always messing clients around

Bought phone online cash paid as well then 3 days later I get sms that phone is cancelled. I call vodacom and there is no Department that can help me. I email the Admin vlite they cannot assist. I email the eshop their turn around time is 24 hours I mailed them on 17th September its 21st now still no response. Customer care emailed them again on 19th and yet again no reply. Bad company just want your money and then they can't deliver and nobody getting back to you. Want to move to another network.