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Ashwin N

1 reviews | Active since Nov 2012

18 May 2020, 13:51

Bad Communication regarding upgrade

I am highly disappointed in the service I received from Vodacom. I have been with Vodacom for nearly 17 years. I am due for an upgrade and now I am not qualifying for the device I want to upgrade. Now I am being told to wait for 48 hours for some call that was logged. Please can we get our facts right. Please let us before sending out comms that you are due for upgrade. Really disappointed this time in Vodacom

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Replies (3)
Vodacom
Vodacom's reply18 May 2020, 14:17
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 May 2020, 16:44
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that upgrading or applying for a new contract is subject to credit vetting. Drawing reference to service request number ***, our records indicate that your query was escalated to our acquisitions team for a portfolio review. This review was declined due to negative information reflecting on your profile. Kindly follow up with all relevant credit bureaus to check your ITC profile.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

Best regards,

AN
Ashwin N's update21 May 2020, 11:16
Reviewer Update
How do I cancel my contract and how long will it take to reflect that it is cancelled