Bad communication & bad service

21 August I had an upgrade, I received a rooter which I was told it worked faster than the one I had a special offer for the airtime on my phone , upgrade for the data for my tablet & free Office 365. I was then told if I want to return these things I have 14 days. Before the 14 days I called for the goods to be collected, gave the nr where to contact me, was given ref nr 1/ ********** 57559/06 I waited nearly a month my account was debited Then I called again I was given 5 differrent nrs to contact when I finally spoke to someone I was told they called me but using the cell nr I do not use. Again I was given the same ref nr. Vodacom continued to bill me but no one is coning back to me to collect. I called again this time I said I am going to Hello Peter Iam tired of waiting. I have been with Vodacom for 20 years I did not want to end like this. I am going on pension next yr will not have money to pay Vodacom for the bill that is even higher than before. This is not the treatment I expected. This just shows that one is just a number and not a client. These things are just lying around not being used. What does a person have to do to get response from you people ?