BAD COMMUNICATION AND SERVICE

I took a contract with vodacom and had been billed incorrectly form may this year, i had another contract which expired end of July and to date has not been cancelled i have called and spoken to so many consultants who advised me to call the retention dept which i did and last month called again and was promised the reversals will be done and in 3 working days i will get feedback and gone 4 weeks no feedback , i get a call today form vodacom about my arrears and the consultant say she cant help me about the cancellation as i am still billed for the contract that expired, How else do we get through to vodacom i am sick and tired , when url call clients and wonder why no body wants a contract examine yourselves first for the poor communication s****s ur consultants have, and your accounts department, Vodacom lacks communication s****s, I wish i never took a contract with vodacom, my number is blocked for your negligence i am in arrears for god knows what, If i dont get a response i am taking this further i cant go on on like this Can vodacom employees not keep a calendar or diary of when and time they should call, I will discourage everyone i come in contact with not to support vodacom, A contract is taken for 24 months it should be cancelled after that or a client should be called to ask if we want to continue , no vodacom will make their own arrangements and deduct from my bank account.