Bad Communication and refund refusal

<p>Good day,</p> <p> </p> <p>I made a overpayment of R4 000.00 to Vodacom on 31/03/2017</p> <p>I immediatly called and logged a query and refund request on the 31/03/2017</p> <p> </p> <p>They failed to log this query and i had to log another request on 04/04/2017</p> <p> </p> <p>Monies was in Vodacom account on 31/03/2017 already</p> <p>Proof of Payment was sent numerous times.</p> <p> </p> <p>Still no refund </p> <p>With Regards to This:</p> <p>First call placed 31/03/17 – Proof of payment sent to ********** and ********** <p> </p> <p>2nd call 04/04/2017 - Proof of payment sent to ********** – and SMS received from Vodacom at 10.11 04.04.17 ref 1- ********** ********** </p> <p> </p> <p>3rd call 07/04/2017 – Confirmed Proof of payment received, and confirmed that investigation in progress.</p> <p> </p> <p>4th call 119.04.17 – Again Vodacom claims no POP received – sent again and confirmation received from - **********