AB
Annelie B
1 reviews | Active since Aug 2015
17 Aug 2015, 16:17
Bad communication
My contract expired and I went in to renew. Was very friendly. Took a contrack with Samsung phone. One thing the lady did not say that my contract will only start on 1st of the next month. I though i had data and downloaded a few thing. Now my account is over R2000.00. If I knew or was told my contract only started on the 1 st of the month, I would not have used any data. I am very upset because i now must pay for this but this is not my mistake. Please can someone from Vodacom give me an answer.
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Vodacom's replyOfficial
17 Aug 2015, 16:31Hello anrikayla,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Best regards,
Vodacom's reply17 Aug 2015, 16:31
Official
Hello anrikayla,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind Regards
WM
Best regards,