Bad communication

I opened a cellphone contract at the main store at Cpe Town Waterfront in Nov/Dec 14 and never received the Sim card. I went a few times and the consultant was not there that assisted me and no one knew what I was talking about. On Friday past I contacted the call centre and was informed that I should ask for the assistant manager, Chris Wilky and he would sort it out for me, but I should go that same day. I finished work late and got there just before 20h00. No one assisted me until i approached a consultant and was informed that she is busy, but i should wait for her. At 20h10 another consultant started closing the doors - strange since they open until 21h00. She then came back to me I explained and she said she would find out. She came back and told me Chris left the afternoon and I had to go to CelluCity, which I did. None of the consultants there knew what i was talking about which annoyed me further. One of them gave me attitude when i expressed my annoyance. He then called Chris and was informed that I had to have a Sim swap done. No apologies, no please, no thank you, nothing ... general bad service due to bad communication from manager to consultants.