BAD Communication

After phoning Vodacom customer care requesting banking details in order to pay my account as the debit order returned, I received an sms telling me that my account is in arrears.<br> <br> when I phoned trough i specifically asked if it is only the monthly premium that I should pay and the response was Yes is that is all. I refuse to pay this extra R100 due to the fact that I notified the provider that my debit order returned and I made an arrangement to pay my account and did not run away from my responsibility.<br> <br> Should my line be cut off or should I be billed I will not hesitate to get my lawyer involved and MR Mohamed Shameel Aziz Joosub, CEO of Vodacom can expect a visit from me.