Bad Comment Made By Consultant

On Saturday the 30th of May I contacted the Vodacom call center to process a Sim Swap. The agent seemed extremely disgruntled that I had chosen the wrong option, but i was even more shocked to hear her complain to her colleague as she failed to put me on hold in time. One colleague casually told her about 20 rand, most probably in reference to me having to walk into a Vodacom shop which is the charge for the same service. After a long period on hold I was eventually assisted successfully. As a Vodacom customer of over 8 years on various numbers and packages I could safely say that after numerous calls to their call center I will definitely be taking my number to another network where a clients is better appreciated.