LW
Lerish W
1 reviews | Active since Nov 2018
18 Jul 2019, 14:12
BAD CLIENT SERVICE WITH LACK OF INFORMATION!!!
I wrote a complain of Tuesday 16 July 2019 regarding my phone that went in for repairs, received a reply back from Vodacom that they will come back to me, its Thursday again and I'm still waiting on them to contact me. I called numerous times to find out the status on my phone everytime they just say we will call you back with feedback... No customer feedback at best. Bad, bad service from Vodacom and their employees with lack of information.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Jul 2019, 15:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2019, 15:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LW
Lerish W's updateReviewer Update
18 Jul 2019, 16:20I got this automated message on Tuesday 16 July 2019 and still waiting on a consultant to contact me and on all other occasions I called the store and repairs customer center they promised to contact me no calls from them either.
LW
Lerish W's update18 Jul 2019, 16:20
Reviewer Update
I got this automated message on Tuesday 16 July 2019 and still waiting on a consultant to contact me and on all other occasions I called the store and repairs customer center they promised to contact me no calls from them either.