BAD CLIENT SERVICE - VODACOM VRYBURG

I am only asking on behalf of my sister, whose particulars is below: (ENGLISH) Good evening. I did a cell phone upgrade at 10am on Tuesday morning, 20 February 2018 at Vodacom Shop, Brink Centre, Shop 3A, Vryburg. Because my sim card was already of the very old type, I had to do a "simswop" too. I bought everything, screen protector and a mobile phone cover. To upgrade, additional money has also been paid. The sales lady helped me nicely, papers were signed, new sim was put in, I paid everything, the works. And there the sports begin! The swap for sim does not want to activate. And so far, it has not been done yet. I called a few times every day and asked about the progress of the activation. Then it will only be said that they will come back to me because "headquarters" should help in that case. Apparently there was a "glitch" on the system sometime, but in the meantime many new SIM cards were swapped and activated. The local store just tells me it's head office that needs sorting this out, they're doing more than they can. And I believe them. BUT, I've had the phone for 6 days and could not work with him yet. That said, it has a 7 day policy, and if you experience any problems within 7 days, the supplier will fix or exchange everything for you, free of charge. What about this policy, I have not even taken the phone.

Can I return everything on Monday and ask them to refund all my money? I do not want to do anything else with that company that has such bad customer service. I just want to know what my rights are, if you can give me advice, I would appreciate it very much.

Afrikaans is my preferred language.

Regards Mrs HL Schickerling (Driekie) ********** 698

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Ek vra namens my suster, wie se besonderhede hieronder volg. (AFRIKAANS) Goeienaand. Ek het Dinsdagmore 20 Februarie 2018 10:00vm 'n selfoonopgradering gedoen by Vodacom Shop, Brink Sentrum, Shop 3A, Vryburg. Omdat my simkaart al van die baie ou soort was, moes ek 'n "simswop" ook doen. Ek het sommer toe alles gekoop, skermbeskermer asook 'n selfoon"cover". Om op te gradeer het ook nog ekstra geld gekos. Die verkoopsdame het my mooi gehelp, papiere is geteken, nuwe sim is ingesit, ek het alles betaal, die werke. En daar begin die sports! Die swoppery vd sim wil nie aktiveer nie. En dit is tot nou toe nog nie gedoen nie. Ek het elke dag 'n paar keer gebel en gevra hoe vorder die aktivering. Dan word daar net vir my gesê hul sal terugkom na my toe, want "hoofkantoor" moet in so geval help. Blykbaar was daar 'n "glitch" op die stelsel een of ander tyd, maar intussen is baie nuwe simkaarte geswop en geaktiveer. Die plaaslike winkel bly net vir my sê dis hoofkantoor wat dit moet uitsorteer, hul doen van die kant meer as wat hul kan. En ek glo hulle. MAAR, more het ek die foon al 6dae in my besit, en kon nog nie met hom werk nie. Bygesê het hul 'n 7dae beleid, en dit is as jy enige probleme binne die 7 dae ondervind, die vers****** hom vir jou kosteloos sal regmaak of omruil. Wat nou van dié beleid, ek het nog nie eers die foon aangesit nie.

Kan ek Maandag alles gaan teruggee en my geld terugeis? Ek wil met daardie company niks meer te doen hê wat sulke slegte kliëntediens het nie. Ek wil net weet wat my regte is, groot asb, as iemand my raad kan gee sal ek dit baie waardeer.

Afrikaans is my voorkeur taal.

Groete

MEV HL Schickerling (Driekie) ********** 698