Bad client service from Vodacom

I was de*****ed, a ********** contract was taken under my name. Apparently the issue was resolved 2months back (according to vodacom) even after i raised issues and didn't get any feedback on my questions.

Vodacom expects me to pay for a new contract Sim card and pay for services on months i wasn't using. You call and get moved from Pillar to post! And get the same answer... "the contract is binding, you are liable to pay for the services... And the SIM card" but i didn't loose my Sim card, ot stopped working whilst i have it with me. How fair is this?? +