Bad client service

I bought an iPhone 12 on the 6th of September 2021and it had a faulty and I took it back to the store within 4 days after I bought it I was informed that I need to switch it off and not use it for a day then bring it back to them I did as instructed on the 13th of September I took it into the store and I was informed that consultant that assisted me was off I need to come the next day I explained to the consultant that was there that I don't live around Secunda I stay in Witbank and it won't be convenient for me to come back the next day so I suggested I could leave the phone and my numbers so that they can get back to me. Ever since I left the phone I never got any communication from them as to what process will take place. On the 22nd of September I decided to drive again from Witbank to Secunda to find out what was happening and since I am self employed I truly depend on my personal phone to communicate with my clients and I have missed out on lot of clients due to this, as I was driving to the store the consultant (Lesego) called me to confirm the password to the phone I informed him that I am on my way to the store and seemingly they were only attending to the matter now when I got to the store, I told them they would have to give me a new phone. When I got the store Lesego told me that the phone is still in for repairs they couldn't do anything since they did not have the password and he was not around he only came back to work today and by the looks of things I might get it back next week. I ask him for a solution since I was in need of a phone right away and he told he can only make a plan for me tomorrow which means I will have to drive back to Secunda or he can give me iPhone 5s to use in the mean while, I then asked to speak to the manager and was informed that the manager and assistant manager knocks off at 5pm and they leave with the safe keys only if I come back tomorrow they can make a plan. I asked if the manager lives around secunda and they said yes. I then fether asked if they could call her so that I could talk to her over the phone they refused I then asked that ask her to come and assist because their powers of assisting me are limited

They went about doing what ever they felt was necessary I had to tell them that we will all have to wait for who ever that could help us They switched off the lights and told us they were closing the store.. But I refused to leave unattended

The Manager (Klara) then came in to tell me that she can only help me with a iPhone 5s I told her I felt disrespect because first I didn't even receive a text from them stating that my phone has been taken in for repairs I personally had to drive to go and try to find out

What bothered me even more was the fact that (Klara) the manager insisted that I cancel the contract, were as she could have resolved the matter easily It saddens me to think that this is how she treats clients She made me feel as thou my query was not important