SN
Sonya N

1 reviews | Active since Apr 2018

11 May 2021, 20:37

BAD CLIENT SERVICE

VSPC ACCOUNT NUMBER I***-8 IM VERY UNHAPPY WITH VODACOM. ALLTHOUGH THEY SAY THEY HAVE CREDITED THE AMOUNT THAT WAS THEIR MISTAKE. THEY HAVE HANDED MY ACCOUNT OVER TO THEIR LEGAL COLLECTIONS DEPARTMENT AND CREDIT BUREUAS, WHICH THEY SHOULD NOT HAVE DONE IN THE FIRST PLACE TO MAKE MY NAME BAD AT CREDIT BUREAUS. IT WAS VODACOM'S BAD SERVICE. I PHONED CANCELLATIONS DEPARTMENT MANY TIMES WITH ALL THE REFERENCE NUMBERS. AS I CANCELLED MY CONTRACT AFTER 2 YEARS EXPIRED. AFTER I PHONED MANY TIMES TO CANCEL MY EXPIRED CONTRACT, VODACOM KEPT ON LOADING AIRTIME AND BILLING ME. THE FACT IS I DONT WANT MY CREDIT RECORD TO BE BAD. VODACOM MADE MY NAME BAD. VODACOM MUST CORRECT THEIR MISTAKE ON MY NAME WITH CREDIT BUREAUS!!!!! IF IT IS THE CASE THAT THEY MADE MY NAME BAD WITH THEIR MISTAKES AND BAD SERVICE.

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Replies (1)
Vodacom
Vodacom's reply12 May 2021, 06:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team