Bad client service

I wish to express my disappointment and discontent with the appalling of service I have received from Vodacom.

I have been a client for over 7 years and recently i app**** for an upgrade using their online services, the device was received on the 02.03.2022 and ****** a week later. The phone was insured with vodacom insurance.

The claim process has been a mission, from dealing with rude agents who are super impatient who send you from one department to the other while giving half information.My claim was denied and reason was that i did not comply to the terms and conditions which were meant to be read out at upgrade stage by both the upgrade agent and the confirmation agent, the terms were not read out and the insurance department then requested me to send them the call recordings to prove my argument. The process for that has also been a huge mission, i have visited voda shop twice already and they also turned me away. I have been calling and no feedback is provided. I have sent emails and no response was given. For a month now i have been calling and to date i have not received the recordings which i was informed by agents that should required any recordings for calls made to vodacom department will be made available at my request.