Bad client service

I app**** for a fibre line at home on 24.03.2020. I did the online client approval and then received a decline email, I then emailed the consultant that I was dealing with Nxumalo Sphumelelo and she rep**** to say that she would refer it to the vetting department to relook at the application.

To date no feedback has been received , I have called the 082 194 number 3 times and left 3 messages for her to call me back , I have emailed her requesting feedback and she ignored my email. Everytime I call I get told she is either on lunch or a break.

I have numerous lines with Vodacom and spend more than R2000.00 a month and this is the way Vodacom treats me as a client.

I need fibre at home as I will be working from home and no one that I have spoken to understands the urgency of this , the urgency of giving client feedback.