Bad Client Service

My screen protecter came loose,take it to Vodacom Tambotie.The gentleman let me wait for long,only then heard my query,i asked if theycan please replace it as the glue wont stick again,then he still only removed it and replace old protector film.I wasnt happy and asked for mager,waited another 10 minutes for her to only tell me it wont be replaced.I have two huge contracts for the last ten years by Vodacom,and this is the way i am treated.....pathetic.Think i must move on to another provider as my contract are already due for upgrade.